FAQ

F.A.Q

WHY EXPERIENCE MARINE SANCTUARIES?

Snorkelling is a healthy, learning, and experiential activity open to the entire community. EMS snorkel tours offer an opportunity to immerse yourself in our spectacular marine environment and deepen your understanding of local marine ecology, habitats, and the importance of protected areas.

WHERE DO I MEET TO TAKE PART IN THE TOUR?

Your email booking confirmation will provide details of where to meet. The EMS team will have a registration marquee and snorkel gear set up near the entry point.  

IS THERE AN AGE LIMIT TO ENTER THE EVENT?

EMS snorkel events are open to all ages from 5 years and above, depending on the event. All children 15 years and under must be accompanied in the water by an adult parent or guardian.  

DO I HAVE TO WEAR A WETSUIT?

Yes, a wetsuit is mandatory for buoyancy, protection, and comfort during the snorkel tour. Wearing a wetsuit is also a requirement of our public liability insurance. Wetsuits and boots are provided for participants and are included in the ticket price. Colder snorkels, such as CuttleFest, also include gloves and hoods for extra protection. You are welcome to bring your own wetsuit and snorkel gear.  

WHAT ELSE SHOULD I BRING TO THE EVENT?

Wear your bathers, and bring a towel, water, and sun protection. We can safely store your car keys at the registration table while you are in the water. Please provide any medication you may need during the snorkel tour to our staff at the registration table.  

DO YOU NEED TO HAVE SNORKELLING EXPERIENCE?

No snorkelling experience is required, but you need to be able to swim (any stroke) at least 25 meters. EMS offers snorkel tours in locations suitable for beginners. See our inclusive Information (add link to inclusive tab) for more details. If you’d like to learn snorkelling skills and build confidence, EMS also runs Pool Snorkel Classes approximately once a month.  

HOW IS EMS INCLUSIVE?

EMS actively works towards inclusivity and accessibility for staff, volunteers, and participants. We understand that many people are new to snorkelling, may feel nervous, or may live with a disability. EMS provides support to ensure a safe and enjoyable nature immersion experience. Ask about our NDIS self-managed plan lower ratio support. See our inclusive Information for more details on our inclusive Snorkel Program and equipment.  

WHAT CONCESSIONS ARE AVAILABLE?

Concessions are available for Seniors, Australian Health Care Card holders, Pension Card holders, Companion Card holders, children 15 years and under, and full-time students.  

WHAT CAN I EXPECT – HOW IS THE TOUR RUN?

  • Booking: Book online at www.emsau.org  If the event is full, you can join a waitlist, and your credit card will only be charged if a place becomes available.
  • Arrival: Arrive 30 minutes before your snorkel tour start time. Some locations may require extra time for parking and walking to the event site.
  • Check-In: Complete a registration form, provide details of any medical conditions, and give an emergency contact number.
  • Gear Selection: Guides will assist with selecting wetsuits and snorkel gear.
  • Briefing: In small groups, guides will provide safety instructions and local marine information.
  • Snorkelling: Enter the water in your small group. Time in the water is typically 30-45 minutes.
  • Post-Snorkel: Change out of gear and rinse equipment with the assistance of our team.
  • After Your Snorkel:
    • Research local marine ecology.
    • Share your experience with friends and family.
    • Provide feedback or a review.
    • Advocate for protecting South Australia’s marine environment.

WHAT IF SEA / WEATHER CONDITIONS ARE NOT SUITABLE FOR SNORKELLING?

The EMS team monitors sea and weather conditions before each session. If conditions are unsuitable, participants will be contacted via email and SMS about rescheduling, moving to an alternate location, or cancellation. Please ensure your email and mobile number are correct at the time of booking.  

DOES EMS RUN PRIVATE SNORKEL TOURS OR CAN YOU ARRANGE A SPECIAL GROUP TOUR?

EMS only runs community snorkel tours as per our bookings page. However, we can refer you to experienced dive professionals for private tours. Email bookings@emsau.org for more information. EMS can arrange snorkel tours for special groups, including schools, scouts, businesses, community groups, and people living with disabilities. Please email bookings@emsau.org for details.  

PRICING, CANCELLATION, AND REFUND POLICY

  • Prices are in AUD and include GST + booking fee.
  • EMS reserves the right to correct any errors.
  • Tours are priced based on partner and funding arrangements.
  • EMS may cancel events due to extreme weather or shark sightings, offering vouchers or rescheduling.
  • Refunds are processed via the original payment method.
  • No Shows and Cancellations:
    • No refunds for no-shows or cancellations within 72 hours of the event.
    • Cancellations made up to 72 hours before the event are eligible for a refund minus a 20% fee or can be transferred to another EMS tour/event, subject to a 20% fee.
    • Merchandise items not received are fully refundable.
    • Third-party bookings may have different terms. Third-party refunds will be processed through the third-party agent. Bank fees and charges are the guest’s responsibility.
  • Note: Our refund policy does not cover travel or accommodation costs. We recommend travel insurance to cover unforeseen cancellations.